Shipping policy

Shipping Policy

At Modern Elements Hub, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy before placing an order.

1. Delivery Areas

We currently deliver throughout South Africa.

Delivery to remote or outlying areas may take longer than the estimated delivery times.

2. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Once payment has been confirmed, orders are prepared for dispatch.

  • You will receive an order confirmation and shipping updates where available.

3. Estimated Delivery Times

Estimated delivery times are:

  • Gauteng: 2–5 business days

  • Major cities outside Gauteng: 3–7 business days

  • Regional and remote areas: 5–10 business days

Please note that these are estimates and may vary due to courier schedules, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Fees

Shipping costs are calculated based on the type of product and delivery destination.

Furniture

  • Gauteng: From R300

  • Rest of South Africa: From R550

Bedding, Comforters and Similar Items

  • Gauteng: From R130

  • Rest of South Africa: From R230

Shipping charges will be displayed during checkout before payment is completed.

5. Delivery Requirements

To ensure successful delivery:

  • Please provide a complete and accurate delivery address.

  • Ensure that someone is available to receive and sign for the delivery.

  • A valid contact number must be supplied so the courier can contact you if necessary.

If delivery cannot be completed due to incorrect information or no one being available, additional delivery charges may apply.

6. Inspection Upon Delivery

Customers should inspect all items immediately upon delivery.

If you notice:

  • Damage to the packaging

  • Missing items

  • Incorrect products

  • Visible defects

please note this with the courier (where possible) and contact us within 48 hours.

7. Delayed Deliveries

Although we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • High order volumes

  • Weather conditions

  • Courier delays

  • Public holidays

  • Circumstances beyond our reasonable control

We appreciate your patience and will keep you informed where possible.

8. Failed Deliveries

If a delivery attempt is unsuccessful because:

  • No one is available to receive the parcel,

  • The delivery address is incorrect or incomplete, or

  • The customer cannot be contacted,

the order may be returned to us. Any additional shipping costs required for redelivery will be the customer's responsibility.

9. Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

10. Ownership and Risk

Ownership of the goods transfers to the customer once full payment has been received.

Risk in the goods passes to the customer upon successful delivery and acceptance of the order.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Modern Elements Hub

Email: orders@modernelementshub.co.za

Phone/WhatsApp: 066 595 8912

Website: www.modernelementshub.co.za

We are committed to providing reliable delivery and excellent customer service.