Refund policy

Refund & Return Policy

At Modern Elements Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The product is returned in its original packaging with all accessories and parts.

  • You provide proof of purchase (order confirmation or invoice).

Returns requested after 7 days may not be accepted unless the item is defective or covered by a warranty.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon delivery:

  • Mattresses

  • Bedding and comforters that have been opened or used

  • Pillows

  • Custom-made or special-order products

  • Clearance, sale or promotional items

  • Gift cards

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing orders@modernelementshub.co.za.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A description of the issue

We will assess your claim and arrange a replacement, repair, or refund where appropriate.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to the original payment method.

  • Please allow 5–10 business days for the funds to reflect, depending on your bank or payment provider.

Delivery charges are non-refundable unless the return is due to our error or a faulty product.

5. Return Shipping Costs

If the return is due to:

  • A change of mind, incorrect selection, or no longer wanting the item, the customer is responsible for return shipping costs.

  • A defective, damaged, or incorrect item supplied by Modern Elements Hub, we will arrange collection or cover the reasonable return shipping costs.

6. Order Cancellations

Orders may be cancelled before dispatch for a full refund.

If your order has already been dispatched, it will be treated as a return, and applicable return shipping charges may apply.

7. Exchanges

We offer exchanges for products that are:

  • Damaged

  • Defective

  • Incorrectly supplied

Exchanges are subject to product availability.

8. Inspection on Delivery

Please inspect your order immediately upon delivery.

If there is visible damage to the packaging or product, note this with the courier before signing and contact us as soon as possible.

9. Consumer Protection

This policy is intended to comply with the Consumer Protection Act, 68 of 2008 (South Africa). Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Modern Elements Hub

Email: orders@modernelementshub.co.za

Phone/WhatsApp: 066 595 8912

Website: www.modernelementshub.co.za

We are committed to resolving any concerns promptly and providing excellent customer service.