Frequently Asked Questions (FAQs)

1. How long does delivery take?

Delivery times vary depending on your location and product availability. Most orders are delivered within 3–7 business days after payment has been confirmed.

2. Do you deliver nationwide?

Yes. We deliver throughout South Africa using trusted courier partners.

3. How much does delivery cost?

Delivery charges are calculated at checkout or quoted before your order is confirmed.

4. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp (where applicable).

5. What payment methods do you accept?

We accept secure online payments through the payment methods available at checkout.

6. Can I collect my order?

At this stage, we primarily offer courier delivery. If collection is available for your order, we will advise you during the ordering process.

7. Can I cancel my order?

Yes. Orders cancelled before dispatch may be subject to a 5% handling fee or a minimum charge of R70 (whichever is greater). Orders already dispatched cannot be cancelled but may qualify for a return in line with our Returns Policy.

8. What if my item arrives damaged?

Please notify us within 48 hours of delivery and include clear photos of the damage. We will investigate and arrange a suitable resolution.

9. Can I return a product?

Yes. Unused products in their original packaging may be returned within 7 days of delivery, subject to our Returns Policy.

10. Do your products come with a warranty?

Where applicable, products are covered by the manufacturer's warranty. Warranty does not cover damage caused by misuse, incorrect assembly, or normal wear and tear.

11. Are the product colors accurate?

We strive to display colors as accurately as possible. However, colors may vary slightly depending on your screen settings and lighting conditions.

12. What should I do if I receive the wrong item?

Contact us immediately with your order number and photos of the item received. We'll arrange the correct replacement as quickly as possible.

13. How do I contact Modern Elements Hub?

You can reach us via:

14. Is shopping on your website secure?

Yes. We use secure payment gateways and industry-standard security measures to protect your personal and payment information.

15. Do you restock sold-out items?

Many of our products are restocked regularly. If an item is out of stock, please contact us or use the "Notify Me" feature (where available) to be informed when it becomes available.